The Excellence in Personal Injury and Disability Management Awards celebrate and showcase the outstanding achievements of our industry.

The 2021 event was held as a Virtual Awards Event on the 28th of September, 2021.

Our Master of Ceremony, Dr Catherine Ball hosted the event with the Honourable Grace Grace, Queensland Minister for Education, Minister for Industrial Relations and Minister for Racing as our Guest of Honour.

Congratulations to our award winners and finalists! This year we received in excess of 130 nominations with 34 finalists across nine award categories further emphasising the great achievement of all of our winners and finalists.

See below to view the complete list of award finalists and winners. If you registered for the awards night you can watch the full replay of the awards night until November 28 via the Attendee Hub.


  • Amanda Cox, Gallagher Bassett
  • Sarah Johnston, TAC in collaboration with Monash University & IPAR
  • Ash Dunleavy and Joshua Ho, Allianz in collaboration with Michelle Barratt, Rehab Management
  • Chris Rymer, QBE and The Navigator Group’s Active Recovery Clinics
  • Karlie Clausen, Gallagher Bassett
  • Neven Yousif, EML
  • Gallagher Bassett, MyPulse
  • Suncorp Personal Injury Capability Program
  • Jessica Henley, QBE


  • Medilaw Group, Kylie Gould, VIC
  • Allianz, Patrick Murch, NSW
  • EML, Michael Say, NSW
  • TAC, Sarah Johnstone, Monash University & IPAR, VIC
  • Gallagher Bassett, Amanda Cox, SA
  • Gallagher Bassett, Leah Kenna, SA
  • Konekt, Sofie Kukianis , SA
  • Suncorp, UWI Claims Team, TAS
  • EML, PES 1 – David Feltscheer & Youssef Khalil, NSW
  • EML, Renee Hudson, NSW
  • WorkCover QLD, Specialist Claims Team, QLD
  • Worksafe Victoria, Nicola Wojcik, VIC
  • ICWA, Fab Zanuttigh, WA
  • EML, Dylan Aserovisius, NSW
  • Guardian Exercise Rehabilitation, Hailey Buchhorn and Gallagher Bassett Services (Victoria), VIC
  • Allianz, Ash Dunleavy, NSW
  • icare and QBE, Maddie Bailes (icare) and Farah Shams (QBE), NSW
  • Claims Pharmacy, Lauren Dredge, NSW
  • QBE and The Navigator Group, Chris Rymer (QBE) and The Navigator Group’s Active Recovery Clinics, NSW
  • WorkCover QLD, IRRI Team, QLD
  • EML, Cindy Khuoc, VIC
  • Gallagher Bassett, Karlie Clausen, NT
  • QBE, Emma Fulham, NSW
  • Custodian Work Assist, Joanna Stanes, WA
  • EML, Neven Yousif, NSW
  • Gallagher Bassett – MyPulse, TAS
  • WorkSafe Victoria, WorkWell, VIC
  • Xchanging DXC, Daryan Rosic, VIC
  • Suncorp, Louise Stuart – Education Program NATIONAL
  • Gallagher Bassett, Tehlia Waters – Education Program, SA
  • QBE, Jessica Morris (Henley) – Post grad. NSW
  • WorkCover Qld, Richard Thornhill – Diploma PIDIM, QLD
  • EML, Jodie Flynn, VIC
  • WorkCover QLD, Sharon Stratford, QLD
  • Gallagher Bassett, Melissa Zadey, SA

About the 2021 PIEF Awards

Since 2008, PIEF has hosted the Excellence in Personal Injury and Disability Management Awards to celebrate and showcase the outstanding achievements of our industry.

They are designed to:
• Provide a benchmark for best practice within the industry
• Encourage the continual raising of standards, leading to a better experience for those impacted by personal injury / disability
• Reinforce the value of and inspire confidence in the personal injury and disability management industry
• Publicly recognise and reward excellence and to promote a platform of celebration for the industry

In 2021 we have introduced a new award category, Mental Health Initiative Award. This award acknowledges those individuals or teams who have successfully implemented initiatives to support and build psychologically safe and healthy workplaces.

The Student Award has been expanded to include an Education Program Award. As there will be one award for this category, nominators may select either option of Student or Education Program Award to submit a nomination.

We recognise that achieving health and wellbeing outcomes focussed on return to work, community, for people with an injury or disability, are a result of efforts at an individual, team and organisational level and so we will be accepting nominations from individuals or teams for all awards.

All nominations may also be considered for the Outstanding Contribution by an Individual or Team Award (additional criteria may apply).

All information and criteria for each award is listed in the information pack.  All entries must include a completed nomination form, a submission addressing the selection criteria and supporting documentation.  You can submit nominations for multiple categories, however separate nominations forms must be used for each category.  Nominations open 2 April, 2021 and close at 5pm EST on 21 May 2021. Receipt of entries will be confirmed by email.
Award categories
  • Excellence in Customer Service Award 
  • Excellence in Injury & Disability Management (Return to Work / Community) Award 
  • Excellence in Injury & Disability Management (Serious Injury / Significant Disability)  Award 
  • Collaboration in Injury & Disability Management Award
  • Innovation in Injury & Disability Management Award
  • Mental Health and Wellbeing Initiative 
  • Emerging Leader Award
  • Student and Education Program 
  • Outstanding Contribution by an Individual or Team Award

The prize for each award (except the Outstanding Contribution by an Individual or Team Award) is $2,000.  The prize for the winner of the Outstanding Contribution by an Individual or Team Award is $12,000 and may be used as a contribution towards a PIEF approved Australian or International study tour, project or initiative.

Next steps
Download the info pack below for full details and criteria information.

Meet our Award sponsors

The Change Room provides programs to improve Health, Wellbeing & Resilience.

All programs are evidence based and highly relatable, delivered by Mentors with lived experience and deep expertise. Mentors share practical tools that empower participants to take control of their physical, mental and emotional health.

Programs are designed to service two key areas;

  • Supporting the recovery of injury or illness through Insurance portfolio
  • Providing programs in a preventative format to build wellbeing resilience through organisations

The Change Room Change Lives

ABN 19 231 429 189